Note on language – Only the German version is legally binding. This translation is provided for your convenience only. Go to the German version
These terms form part of our T&Cs (points 3 and 4). They automatically follow the current settings of the business (free reservation or reservation fee, voucher validity) and therefore always match the reservation form, emails and T&Cs.
3. Online table reservation
3.1 Reservation and confirmation
You can reserve a table via our website, by telephone or by email. A reservation is only binding once we have confirmed it; for online reservations you receive the confirmation by telephone or by email. The automatic acknowledgement of receipt from our website is not yet a confirmation. Please check the details in the confirmation (date, time, number of guests) and contact us if anything is incorrect.
3.2 Late arrival
We hold reserved tables for 15 minutes beyond the agreed time. If you have not arrived by then and have not informed us, we may give the table to other guests. If you are running late, please give us a quick call on +43 660 4461554.
3.3 Changes and cancellation
Please tell us about changes or cancellations of a free reservation as early as possible by telephone, by email or via the cancellation link in the email about your reservation. That way we can offer the table to other guests.
3.4 Reservation fee
Online reservations via our website are currently free of charge. Should we charge a reservation fee for certain times or events, we will clearly point out the amount and the conditions (deduction or voucher, cancellation deadline, retention in case of no-show) before you complete the reservation; these conditions are then described here.
3.5 No right of withdrawal for online reservations
Please note: for contracts for services connected with leisure activities and for the supply of food and drink for which a specific date or period has been agreed, there is no statutory right of withdrawal under § 18 (1) no. 10 of the Austrian Distance and Off-Premises Contracts Act (Fern- und Auswärtsgeschäfte-Gesetz, FAGG). Your option to cancel under point 3.3 remains unaffected.
4. Vouchers
4.1 Redemption
Pfenninger Alm vouchers can be redeemed during opening hours for food and drinks and for parties at the Alm. Please present the voucher (voucher code or printout) before paying. Partial redemption is possible; any remaining amount stays as credit.
4.2 Validity
Vouchers are valid for 3 years from the date of issue. The date of issue is stated on the voucher or in the email containing the voucher code.
4.3 Cash redemption and loss
Vouchers cannot be redeemed for cash. We cannot replace lost or stolen vouchers unless the voucher is clearly assigned to one person and has not yet been redeemed.
4.4 Online purchase of vouchers
You can order vouchers on our website. You choose the value from the amounts offered or (within the limits shown) freely. Payment is made by bank transfer or on site; you will receive the payment details after ordering and by email. The voucher only becomes valid once payment has been received: we then send you the voucher code by email or – if you have chosen handover at the Alm – keep the printed voucher ready for collection. Orders that are not paid do not result in a valid voucher. Statutory rights of withdrawal of consumers in distance contracts remain unaffected.